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Privacy Policy

1. Introduction

The Trooper Inn (“we”, “us”, “our”) is a countryside pub and boutique hotel located in Froxfield, Petersfield. We collect personal data when you visit our website, book a stay, reserve a table, or contact us, ensuring full compliance with UK GDPR. 

2. Data Controller & Contact

The Trooper Inn
Alton Road, Froxfield, Petersfield, Hampshire, GU32 1BD
📞 01730 827293 · ✉️ info@skinnerinns.com 

3. Personal Data We Collect

  • Booking/enquiry forms: name, email, phone, dates, party size, service preferences, and optional dietary or accessibility notes. 

  • Communications: via phone, email, or in-person.

  • Website analytics: anonymised IP address, device/browser type, page views, and session time, collected using essential and performance cookies only—no advertising or profiling cookies.

4. How We Use Your Data

We use your data to:

  • Process and confirm bookings for rooms, tables, events, and catering services; manage guest arrivals.

  • Send confirmations, reminders, invoices, and follow-up messages.

  • Improve our website experience via anonymised analytics.

  • Retain records for financial, insurance, and legal compliance purposes.

5. Legal Basis for Processing

  • Contractual necessity: to fulfil reservations and services.

  • Legitimate interests: to operate and improve the pub and website.

  • Consent: for optional marketing communications, where provided.

  • Legal obligation: to retain records such as bookings and financial transactions.

6. Data Sharing

We do not sell your data. It may be shared only with:

  • Service providers (e.g., IT, hosting, booking platforms, email services), all under GDPR-compliant agreements.

  • Regulatory, insurance, or emergency services, if required by law.

7. Cookies & Tracking

  • Essential cookies: needed for form operation and security.

  • Performance cookies: anonymised analytics only (e.g., Google Analytics).
    No advertising, profiling, or third-party tracking cookies used. 

8. Data Retention

  • Booking and enquiry records: retained for up to 7 years.

  • Analytics session data: anonymised logs deleted after 24 months; aggregated data retained as necessary.

9. Your Rights

Under UK GDPR, you have the right to: access, correct, delete, restrict, or move your data; withdraw consent; and object to data processing. To exercise these rights, please contact us using the details above. You may also lodge a complaint with the ICO.

10. Security

We ensure the security of your data using SSL, secure UK hosting, controlled access, firewalls, and staff training. While no system is ecosystem‑proof, we adhere to industry-standard best practice.

11. International Transfers

All data is processed and stored within the UK—no international transfers occur.

12. Updates

We may periodically update this policy. Continued use of our website signifies acceptance of any changes. The Effective Date above reflects the current version.

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